Property Name & Associated Group

General Manager Name

Activities Manager / Head Ranger Name

Commission Structure

Infinite Africa Team Member

Travel Dates

Type of Visit
Stayed overnightStayed multiple daysJust a quick visit walk through without property guidenceGuided tour/inspection by staff

Statement
My overall experience here was good, and I would recommend this property.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Check in
My reservation record was accurate.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

The check-in process was timely and efficient.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

The check-in staff were courteous.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Accommodation
My room was clean, comfortable and all maintenance issues were taken care of.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

My room was furnished appropriately.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

My bed and bedding were comfortable.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

There was sufficient privacy between the various rooms.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Emergency procedures were clearly visible in the rooms.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

An up to date Directory Folder was available with information on the property, activities and general information.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

My expectations of the accommodation (based on the property website) was met.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Staff
The staff were prompt, reliable, and friendly.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

All staff were neatly presented in uniform.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

The staff were knowledgeable and fully answered my questions about the area.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Security was available if needed.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Housekeeping staff were friendly and reliable.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Management was available to solve problems and interacted with guests regularly.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Food & Dining
The food and dining staff was courteous.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

The food quality and variety was good.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Dietary requirements were catered for correctly.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Dining venues were changed regularly during the stay.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Room service was timely and efficient (if applicable)
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Room service delivered the correct food order (if applicable)
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Activities
Activity Centre was easy to access and clean.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Activity staff were knowledgeable and friendly.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Safety procedures were explained prior to any activity.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Activity equipment was well stocked, clean and in a good condition.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Spa/Wellness: The Spa location is private and tranquil
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Spa/Wellness: The therapists are well trained and knowledgeable
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Spa/Wellness: Correct Spa procedure and checklists are discussed with guests before treatment starts.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Hotel amenities (swimming pool, gym, bar, communal lounge area) were clean, attractive, and properly equipped.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

There was sufficient lighting at night, especially along pathways.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

The property has an eco/responsible tourism policy in place which is clearly communicated with guests.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

There was adequate entertainment for guests during inclement weather conditions.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Check out
The check-out process was timely and efficient.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

I received a complete and accurate bill.
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

Additional Comments:

I would recommend the property to:
Solo TravelersCouplesYoung FamiliesTeenager FamiliesRomantic TravelersAdventure TravelersNo Activity TravelersCulture TravelersYoung Travelers50+ TravelersEco TravelersLuxury TravelersDiversNot Applicable

Additional Comments:

Overall Rating
Accommodation
1 Star2 Star3 Star4 Star5 StarNot Applicable

Activity
1 Star2 Star3 Star4 Star5 StarNot Applicable

Beverages & Bar
1 Star2 Star3 Star4 Star5 StarNot Applicable

Food
1 Star2 Star3 Star4 Star5 StarNot Applicable

Service
1 Star2 Star3 Star4 Star5 StarNot Applicable

Overall Impression
1 Star2 Star3 Star4 Star5 Star