Property Name & Associated Group
General Manager Name
Activities Manager / Head Ranger Name
Commission Structure
Infinite Africa Team Member
Travel Dates
Type of Visit Stayed overnightStayed multiple daysJust a quick visit walk through without property guidenceGuided tour/inspection by staff
Statement My overall experience here was good, and I would recommend this property. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Check in My reservation record was accurate. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
The check-in process was timely and efficient. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
The check-in staff were courteous. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Accommodation My room was clean, comfortable and all maintenance issues were taken care of. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
My room was furnished appropriately. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
My bed and bedding were comfortable. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
There was sufficient privacy between the various rooms. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Emergency procedures were clearly visible in the rooms. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
An up to date Directory Folder was available with information on the property, activities and general information. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
My expectations of the accommodation (based on the property website) was met. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Staff The staff were prompt, reliable, and friendly. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
All staff were neatly presented in uniform. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
The staff were knowledgeable and fully answered my questions about the area. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Security was available if needed. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Housekeeping staff were friendly and reliable. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Management was available to solve problems and interacted with guests regularly. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Food & Dining The food and dining staff was courteous. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
The food quality and variety was good. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Dietary requirements were catered for correctly. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Dining venues were changed regularly during the stay. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Room service was timely and efficient (if applicable) Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Room service delivered the correct food order (if applicable) Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Activities Activity Centre was easy to access and clean. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Activity staff were knowledgeable and friendly. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Safety procedures were explained prior to any activity. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Activity equipment was well stocked, clean and in a good condition. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Spa/Wellness: The Spa location is private and tranquil Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Spa/Wellness: The therapists are well trained and knowledgeable Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Spa/Wellness: Correct Spa procedure and checklists are discussed with guests before treatment starts. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Hotel amenities (swimming pool, gym, bar, communal lounge area) were clean, attractive, and properly equipped. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
There was sufficient lighting at night, especially along pathways. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
The property has an eco/responsible tourism policy in place which is clearly communicated with guests. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
There was adequate entertainment for guests during inclement weather conditions. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Check out The check-out process was timely and efficient. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
I received a complete and accurate bill. Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable
Additional Comments:
I would recommend the property to: Solo TravelersCouplesYoung FamiliesTeenager FamiliesRomantic TravelersAdventure TravelersNo Activity TravelersCulture TravelersYoung Travelers50+ TravelersEco TravelersLuxury TravelersDiversNot Applicable
Overall Rating Accommodation 1 Star2 Star3 Star4 Star5 StarNot Applicable
Activity 1 Star2 Star3 Star4 Star5 StarNot Applicable
Beverages & Bar 1 Star2 Star3 Star4 Star5 StarNot Applicable
Food 1 Star2 Star3 Star4 Star5 StarNot Applicable
Service 1 Star2 Star3 Star4 Star5 StarNot Applicable
Overall Impression 1 Star2 Star3 Star4 Star5 Star