Property Name & Associated Group

    General Manager Name

    Activities Manager / Head Ranger Name

    Commission Structure

    Infinite Africa Team Member

    Travel Dates

    Type of Visit
    Stayed overnightStayed multiple daysJust a quick visit walk through without property guidenceGuided tour/inspection by staff

    Statement
    My overall experience here was good, and I would recommend this property.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Check in
    My reservation record was accurate.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    The check-in process was timely and efficient.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    The check-in staff were courteous.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Accommodation
    My room was clean, comfortable and all maintenance issues were taken care of.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    My room was furnished appropriately.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    My bed and bedding were comfortable.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    There was sufficient privacy between the various rooms.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Emergency procedures were clearly visible in the rooms.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    An up to date Directory Folder was available with information on the property, activities and general information.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    My expectations of the accommodation (based on the property website) was met.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Staff
    The staff were prompt, reliable, and friendly.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    All staff were neatly presented in uniform.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    The staff were knowledgeable and fully answered my questions about the area.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Security was available if needed.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Housekeeping staff were friendly and reliable.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Management was available to solve problems and interacted with guests regularly.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Food & Dining
    The food and dining staff was courteous.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    The food quality and variety was good.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Dietary requirements were catered for correctly.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Dining venues were changed regularly during the stay.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Room service was timely and efficient (if applicable)
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Room service delivered the correct food order (if applicable)
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Activities
    Activity Centre was easy to access and clean.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Activity staff were knowledgeable and friendly.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Safety procedures were explained prior to any activity.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Activity equipment was well stocked, clean and in a good condition.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Spa/Wellness: The Spa location is private and tranquil
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Spa/Wellness: The therapists are well trained and knowledgeable
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Spa/Wellness: Correct Spa procedure and checklists are discussed with guests before treatment starts.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Hotel amenities (swimming pool, gym, bar, communal lounge area) were clean, attractive, and properly equipped.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    There was sufficient lighting at night, especially along pathways.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    The property has an eco/responsible tourism policy in place which is clearly communicated with guests.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    There was adequate entertainment for guests during inclement weather conditions.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Check out
    The check-out process was timely and efficient.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    I received a complete and accurate bill.
    Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeNot Applicable

    Additional Comments:

    I would recommend the property to:
    Solo TravelersCouplesYoung FamiliesTeenager FamiliesRomantic TravelersAdventure TravelersNo Activity TravelersCulture TravelersYoung Travelers50+ TravelersEco TravelersLuxury TravelersDiversNot Applicable

    Additional Comments:

    Overall Rating
    Accommodation
    1 Star2 Star3 Star4 Star5 StarNot Applicable

    Activity
    1 Star2 Star3 Star4 Star5 StarNot Applicable

    Beverages & Bar
    1 Star2 Star3 Star4 Star5 StarNot Applicable

    Food
    1 Star2 Star3 Star4 Star5 StarNot Applicable

    Service
    1 Star2 Star3 Star4 Star5 StarNot Applicable

    Overall Impression
    1 Star2 Star3 Star4 Star5 Star